Frequently Asked Questions

Do you accept refunds or returns?

All sales are final. If you have received a product that is damaged, defective, or if the incorrect item was shipped to you, please reach out to hello@thelyscollective.com to remedy the issue. 

How long do candles take to ship?

Orders typically take 2 – 5 business days to fulfill, and are shipped via USPS following fulfillment. If you have not received your order within 14 days, please contact us at hello@thelyscollective.com and we will be happy to help.

Do you offer free shipping?

We offer $5 flat rate shipping to anywhere in the United States. For orders of $100 or more, shipping is free. 

Can I order from outside of the US?

Yes! At this time, we offer shipping to the United States, UK, France and Switzerland. 

Do you offer wholesale candles?

Yes! Our direct link is https://thelyscollective.faire.com. Get $100 off and 1 year of free shipping on our products when you join Faire. Plus, enjoy 60-day payment terms on all orders.